RESIDENTS at an Upton sheltered living accommodation were left without hot water and heating last weekend.

A daughter of one of the Thomas Morris House residents has hit out, saying it's "disgusting" they were left in that condition, despite the supplied emergency number being called.

Kim Capper says she took her mother, 77 year-old Teresa Sears, home to stay with her on Saturday night because of how cold her flat was.

She said: "My mother called me as she couldn't get hold of any staff to tell them about the heating and water, and she was cold and worried.

"I got there and it really was cold in her flat.

"I called the emergency number, but nothing was happening, so I took my mum out of there to stay with me overnight on Saturday.

"My mother, and the other guests, should be comfortable and not have to put up with this. It's disgusting.

"It's basic human rights to have hot water and heating, and they were let down. I was fuming at their treatment."

Fortis Living, which runs the house, said a temporary boiler is in place while work continues to install three new, permanent boilers.

The housing organisation confirmed the temporary boiler tripped on the Saturday, February 21, and was not fixed until Sunday morning.

A fault with phone providers has been blamed for residents not being able to contact staff, but this has been fixed now.

Steve Vizard, Assistant Director of Assets and Investment at Fortis Living said: "Our apologies go to all those residents affected by the temporarily boiler failure at Thomas Moore House. We are looking forward to the completion of the upgrade work and don't anticipate any further interruptions to heating and hot water supply in the meantime."

Miss Capper says elderly people may not be able to cope with cold temperatures as well as younger people, and were left in a "dangerous" situation.

"It's not as though they are young people that can cope with it, they are elderly people, some of whom aren't far off 100 years old.

"It was dangerous for them to be left in that situation.

"They pay a lot of money to stay in those houses, and this is how they get treated. It's so wrong.

"If I have a problem my landlord fixes it, so why don't Fortis who have loads of tennant" she said.