A 'FIVE-STAR level of care' has led to a Bromsgrove care home being rated 'outstanding' by the industry watchdog.

Burcot Grange, on Greenhill, was awarded an overall rating of outstanding following an inspection by England’s health and social care regulator, the Care Quality Commission (CQC).

The home provides residential, dementia and respite care and its outstanding ratings were given for being ‘caring’, ‘responsive’ and ‘well-led’.

The report from the CQC highlighted the exceptional ‘five-star’ level of care from all staff and the impressive focus on catering for the individual needs of residents.

It singled out general manager Vicky Osborne for her passion and commitment to achieving high standards of care and the importance she placed on forging strong links with the local community and nurturing connections with family, friends and former residents.

The report also stated that ‘exceptionally good governance was embedded into the provider and the registered manager’s processes’ and that best practice was at the heart of the care provided.

The inspector was also impressed by the choice of home cooked food and the fact that residents and their families were involved in planning their care and assessing their needs, even to the point of choosing the decor for their bedrooms.

Carole Hunt, director of Cinnamon Care Collection, of which Burcot Grange is a part, said: “Huge congratulations to Vicky and her entire team who work tirelessly to provide the very best care and support to our residents, ensuring that their safety and individual needs are a priority at all times.

"Only 3.7% of care homes across the UK are awarded an ‘Outstanding’ rating so this a very significant achievement.”

Vicky added: “We are absolutely thrilled to have been awarded an ‘Outstanding’ rating by the CQC.

"I am so proud of the whole team who always go out of their way to ensure our residents live life to the full and that their individual needs are catered for.

"I was particularly pleased that many residents, relatives and staff used the word ‘family’ when describing our services and that the report mentioned the ‘genuine relationships’ between staff and residents. This is so key to our ethos.”