LINK Tools, with branches in Malvern and Worcester, is an established name in the industry, selling tools, fixings and ironmongery.

The business was formed more than 20 years ago by business partners Gary Looker and Steve Metcalfe, both of whom have extensive experience in the building trade.

Looking back, Gary said: “We have both worked in the industry since the late 1980s and knew each other well before going into business together.

“That is really important as we know and respect one another.”

Since being set up two decades ago, the firm has become a one-stop shop for builders and tradesmen, and Gary puts that down to expertise and dedication.

He said: “What we pride ourselves on is customer service.

“People can come in and actually see the tools and look at a range of them whereas in other places you just get what you’re given.

“Here we can talk them through it as well and make sure they get the right equipment for the job.

“Along with customer service, we can supply out of stock or specialist equipment.

“If we haven’t got an item, we will get it.

“That means people will choose us as they know we can find what they need or point them in the right direction.”

The Malvern branch of Link Tools is the original, but the success of the firm meant that, just over six weeks ago, Gary and Steve could open their new Worcester branch on the Cranham Industrial Estate.

Gary added: “We always had a lot of customers come from Worcester to Malvern so it seemed ideal to be able to set up in both places.

“Setting it up in Worcester as well as Malvern means it is easier for customers to get to us, which makes everyone happy.”

In addition to their other services, Link Tools can help put together bespoke power tool cordless kits, as well as offering free, local next-day delivery, making it easier for customers to get what they need, when they need it.