A BURST water main in the road frontage to my home sent a torrent of water, gravel and mud onto my property and destroyed my drive.

An emergency call to Severn–Trent had the water turned of within 30 minutes and a repair team hard at work within three hours.

The broken pipe, fractured in several places, was fixed by mid-afternoon, the crew working through pouring rain.

Customer care was outstandingly good.

Bottled water was delivered to all affected homes in the road right away and drifts of gravel and mud blocking my garage were cleared by the crew before they left for their next job.

The site co-ordinator deserves a special thank you for keeping us all up-to-date about the return of the water supply.

He reassured everyone affected by the burst about the water company being responsible for making good the damage to properties and he arranged visits for specialist clean-up crews.

He made sure that we all had a 24/7 contact number to call with any problem until repairs and compensation payments were complete.

This thank you must go to Severn-Trent, for their quick, caring and comprehensive response to the emergency.

GRAHAM MYATT, Malvern