I NOTE another letter from a dissatisfied Malvern resident who is less than impressed with the re-fitted Waitrose.

I have to agree with her and with many people I know who have shopped at store for years.

The ‘do it yourself check out’ is a major deterrent for many, who rightly expect a premium level of service that reflects the premium prices Waitrose demand. Not to mention the loss of valuable jobs.

Also the store is far more cramped.

What was a fairly stress-free experience is now hassle from start to finish. I do not know anyone who has said it’s an improvement, including the staff.


JUSTIN MARSHALL
West Malvern