I NOTE another letter from a dissatisfied Malvern resident who is less than impressed with the re-fitted Waitrose.
I have to agree with her and with many people I know who have shopped at store for years.
The ‘do it yourself check out’ is a major deterrent for many, who rightly expect a premium level of service that reflects the premium prices Waitrose demand. Not to mention the loss of valuable jobs.
Also the store is far more cramped.
What was a fairly stress-free experience is now hassle from start to finish. I do not know anyone who has said it’s an improvement, including the staff.
JUSTIN MARSHALL
West Malvern
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