We speak to Ryan Sowney, from arrangeMY Escape Malvern, to find out what is so special about this independent travel agency.

How long has the business been running?

arrangeMY Escape has been open since January 2019, but we opened the branch in Malvern in May of 2023.

What does the business do/make/sell?

"arrangeMY Escape is not just a travel agency. It's a commitment to unparalleled customer service and personalised travel experiences. Our team comprises of experienced travel experts, such as our general manager Jennifer, who has just returned from Japan, and Bethany, who is fresh from exploring Vietnam and Cambodia.

"With a passion for travel, our experts go beyond the ordinary to curate unforgettable journeys for our clients.

"We pride ourselves on our high levels of customer service, ensuring that each traveller receives the attention and care they deserve. At arrangeMY Escape, we understand that every trip is unique, and we go the extra mile to make it extraordinary.

"For special occasions like celebrations, we add a touch of luxury by surprising our clients with thoughtful gestures, such as placing champagne in their rooms. It's not just about booking a trip; it's about creating memories that last a lifetime with arrangeMY Escape."

What is your most memorable or proudest moment in business?

"My proudest moments in my career so far are undoubtedly winning UK and Ireland Highstreet Agent of the Year 2023 and taking on the role of deputy manager of arrangeMY Escape Malvern.

This award is testament to my commitment to the high levels of service we strive for at arrangeMY Escape and I, of course, loved meeting Davina McCall, the big brother mother herself! 

"We have also been voted Central England's Top Travel Agency for three years in a row, as well as Honeymoon and Wedding specialists for 2023.

"We have worked incredibly hard to achieve these awards.

"One that stands out in particular is orchestrating the dream trip for a family going to Walt Disney World for the very first time. As the designated Disney Expert at arrangeMY Escape, the thrill of a Disney inquiry never fails to excite me.

"In this instance, the family wanted to immerse themselves fully in the enchantment of Disney.

"Guiding them through the intricacies of itinerary planning, securing dining reservations, and seamlessly integrating them into the Walt Disney World App, I drew upon my extensive experience of visiting Florida over 15 times.

"Booking with arrangeMY Escape offers more than just a holiday package. It grants you a dedicated expert who alleviates the planning burdens but also provides valuable insights to infuse every moment with magic.

"A Walt Disney World holiday is an investment. Having an expert on hand proves priceless, to ensure you don't miss a single magical moment during your getaway.

Any strange requests or stories from customers?

"We receive all kinds of requests! From the common, such as high floors and adjoining rooms, to the more unique challenges, your personal preferences matter.

"While fulfilling unconventional wishes like avoiding room numbers with 13, stocking goat's milk in the mini-bar, or orchestrating a private island dining experience in the Maldives for an engagement proposal may pose a challenge, we pride ourselves on saying "Yes" whenever possible.

"We're committed to going above and beyond. From steering clear of superstitions to curating romantic proposals, we relish the opportunity to make your dreams a reality.

"No request is too grand or too minor when it comes to tailoring your holiday experience. We take great joy in hearing about our clients' adventures, like receiving a heartwarming email this week from a family revelling in their enchanting Lapland Christmas, where the children delighted in meeting Santa. It's these stories that make being a travel agent so rewarding."

Anything else we should know?

We showcase a vast portfolio of over 250 reputable suppliers. This extensive network ensures a diverse range of destinations, offering tailored experiences that align with your every travel aspiration.

"Rest assured, your booking with us comes with the security of ATOL and ABTA protection, guaranteeing the safety of your payments.

"Committed to responsible tourism, our Animal Welfare Policy is a testament to our dedication. We collaborate with partners prioritising ethical wildlife interactions, steering clear of exploitative activities like animal performances.

"Advocating for wildlife conservation, we endorse responsible tourism experiences that prioritize observing animals in their natural habitats, contributing positively to their well-being. In our pursuit of sustainability, we actively reduce our carbon footprint. Aligning with eco-conscious hotel brands like Iberostar and Attitude, we support initiatives to reduce single-use plastics, promote responsible seafood consumption, and conserve coral reefs.

Find out more

We love to hear from you. You can contact arrangeMY Escape Malvern  by calling 01684 214848, emailing Malvern@arrangemyescape.com, or visit us in person at 16 Worcester Road WR144QW, or online at www.arrangemyescape.com