DRIVERS have complained they have been left trapped in a hospital car park spending almost an hour trying to exit.

Bosses at Worcestershire Royal Hospital have vowed to make changes to its car parking system after visitors are becoming stuck in long queues.

Visitors have said the layout of the car park is causing issues and leaving to long tailbacks throughout the site on Charles Hastings Way.

Baz Adams, from Malvern, was stuck in the car park for more than an hour after bringing his wife to an appointment.

He said: "My wife's appointment was 3.20pm on Monday in Sorrell Suite. We were in there at around 3.10 so we wouldn't be late.

"We were eventually seen at around 4.10pm. 20 minutes later we eventually left and returned to our car.

"I literally reversed out of the space and stopped. We didn't move for about an hour.

"Nothing moved forward at all - I've never seen anything like it in all of my 70 years.

"We eventually arrived home in Malvern at 6.15pm. Never again."

David Jenkins was picking his mother up after an appointment and was stuck in long queues waiting to leave.

He said: "I think the issue is at rush hour when everyone leaves at the same time.

"Four car parks empty out onto that one small access road that goes to the roundabout."

After reports of continued issues, Matthew Hopkins, chief executive of Worcestershire Acute Hospitals NHS Trust, said they would be consulting with parking specialists.

He said: "We are aware that the current parking provision in place across our hospitals is not sufficient and recognise the difficulties and anxieties that this causes for our patients, staff and visitors, particularly at peak times.

READ MORE: 'My shed will be warmer than my home in winter' says dad waiting for repairs

READ MORE: Nightmare parking blocking road leaves residents fearing for their lives

"We are enlisting the help of parking specialists who are experts in their field, and who will work with us to ensure that we can further increase our car parking capacity across our sites and improve parking arrangements in order to sufficiently meet the needs and improve the experience of those who use our car parks now and into the future. 

"While this significant piece of work is underway we’ve taken a number of steps to reduce congestion and ease the parking pressures, including the increased use of telephone and video appointments, which are more convenient for patients and reduce the number of vehicles coming onto our sites."