A man from Malvern is angry that his supermarket pushed back his food delivery twice without asking him, leaving him without the delivery he needed before the Jubilee weekend. 

Allan Hyde, a delivery driver who starts work at 4am every morning, is in disbelief that the Tesco in St Peter's, whom he has been a loyal customer to for years, has left him in the lurch. 

Mr Hyde said: "They are treating us like numbers.

"If you're ordering your shopping for the weekend, you don't want it after the weekend.

"Their slogan is 'every little helps', well they haven't helped me. 

"They should say sorry and give us some sort of compensation but there's nothing. 

"They don't care, they changed it without speaking to us and who wants their shopping at 10 o'clock at night?"

Mr Hyde's shop was scheduled to be delivered on Thursday, June 2, between 11am-noon, however on Wednesday he was informed via email that his delivery had been rescheduled for Friday, June 3, between 9-10pm.

Then, on Thursday Mr Hyde was emailed by Tesco again to say that his delivery had been changed to the following Monday.

Over the course of the few days that Mr Hyde was attempting to reschedule his order, he phoned the operational support department at Tesco and was given two different reasons for these cancelled deliveries.

The first time he claims that he was told the cancellation was down to road closures for street parties and the second time Mr Hyde claims that he was told the cancellation was due to staff shortages. 

He phoned operational support on Wednesday evening and was told that someone would call him back the next morning.

Mr Hyde added: "We cancelled the order because we didn't want it on Monday.

"My son and my grandkids are coming over for the Jubilee this weekend, we needed the shop for then.

"I don't normally complain but this is a big issue and it's the Jubilee weekend, I'm sure I'm not the only one who has had this problem.

Instead, Mr Hyde's wife had to travel from Crumpton Hill Road in Malvern over to St Peter's Tesco for a click and collect slot as it was all they could secure. 

A Tesco spokesperson said: “We always try to deliver our customer’s groceries within the slot that was booked but occasionally things don’t go to plan and we have to reschedule.

"We’re really sorry to hear that Mr Hyde’s order has had to be rescheduled on this occasion.”