A COURIER for an online eating app has said delivery staff cannot use the toilet facilities - despite a sign saying the toilets were closed for “all customers.” The Uber Eats worker who delivers for a range of take aways, sent the Worcester News a photo he took earlier in the week at the Subway franchise in Shrub Hill, Worcester.

The caption in the photograph stated: “Our toilet is currently closed to all customers.”

A Subway spokesman said: “The health and safety of our guests and sandwich artists is always top priority. Our policy allows all guests to use store facilities, as long as they follow proper Covid-19 and hygiene procedures.

“If any delivery drivers have been refused access to Subway bathrooms, this is the result of miscommunication.

“Our franchisees are local businesses, who are part of their local communities and have worked incredibly hard to serve guests and ensure they are going above and beyond in following government guidelines to help stop the spread of coronavirus. All delivery drivers can use our toilet facilities providing they follow our Covid-safe procedures.”

Earlier this week, a delivery courier slammed the sandwich chain in the city for preventing him from using washing facilities when picking up orders at a different store.

The Uber Eats delivery person - who does not want to be identified out of fear of losing work - said when collecting from Subway in Warndon Villages, he is not allowed to use the toilet along with other couriers when collecting take aways for customers who have ordered through the app.

They told the Worcester News: “I also deliver for Macdonald’s and everything is different there with places to wash your hands and tables set aside for couriers - it’s run really well. When I pick up from this branch of Subway, I have to stand outside in the freezing cold and can only go inside to pick up an order.”