I HAVE had a problem with my phone and broadband for more than four months.

I have contacted the ombudsman, Ofcom and my MP.

I have switched providers from the Post Office to Sky.

I have had endless (it seems) visits from Openreach engineers, including this week and last week, but I cannot get my line fixed.

The bottom line is that Openreach management are refusing to pay for the line to be replaced in spite of the fact that their own engineers are telling them it is broken.

They keep patching it and refusing to replace it because it is a very old line.

It seems that Openreach are not accountable to anyone.

I think this is wrong (and not just because I have an unreliable phone line and a slow broadband).

And am I in the wilds of Worcestershire? No, I am slap bang in the middle of Malvern, but my house is the last on the line, so I do not count!

Dr Anne Doherty

Malvern