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3:10pm Friday 1st November 2013 in Letters
NO wonder the energy companies want us to pay by direct debit.
It gives them license to take far more from our accounts than is needed to cover the energy used.
In my case after building up a substantial credit Npower refuse to refund it.
I have been asking since the beginning of August for my credit to be returned to me and all they do is pass me around from one department to another and will not refund my money.
In any other walk of life to take that which you are not entitled to take is stealing. Why should it be any different for these large companies.
ROSEMARY DAVIES Malvern
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