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Waste of my time
10:00am Monday 11th February 2013 in Letters
YESTERDAY I wasted 65 minutes of my time renewing my Malvern Hills resident’s parking permit online. Prior to the introduction of this now compulsory method, it would have taken 10 minutes, combining a visit to the Hub with a trip to the library.
The website has clearly been designed by someone for whom the words ‘userfriendly’ have little significance.
In addition, those who do not have a computer at home must now go to the library and ask for help to navigate the system from the long-suffering employees.
Although I appreciate the desperate need to cut council expenses it should be done in a manner that allows for ease of use by all.