Waste of my time (From Malvern Gazette)
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Waste of my time
10:00am Monday 11th February 2013 in Letters
YESTERDAY I wasted 65 minutes of my time renewing my Malvern Hills resident’s parking permit online. Prior to the introduction of this now compulsory method, it would have taken 10 minutes, combining a visit to the Hub with a trip to the library.
The website has clearly been designed by someone for whom the words ‘userfriendly’ have little significance.
In addition, those who do not have a computer at home must now go to the library and ask for help to navigate the system from the long-suffering employees.
Although I appreciate the desperate need to cut council expenses it should be done in a manner that allows for ease of use by all.
SUE LAMBERTON
Leigh Sinton
Comments(4)
D Davies
says...
2:51pm Wed 13 Feb 13
A pretty good service I'm sure you will agree!
Nathan Barley
says...
6:47am Thu 14 Feb 13
It also gets me excellent parking spots right outside my favourite shopping destinations.
Hope that helps
Ray H
says...
6:59pm Sat 16 Feb 13
THE FACTS says...
11:03am Mon 11 Feb 13
Should they open on Sundays do you think?
On a more serious note. Many gov sites seem to be created by IT people who know about computers but not humans. Hence the unuseable nature of the interface.