YESTERDAY I wasted 65 minutes of my time renewing my Malvern Hills resident’s parking permit online. Prior to the introduction of this now compulsory method, it would have taken 10 minutes, combining a visit to the Hub with a trip to the library.

The website has clearly been designed by someone for whom the words ‘userfriendly’ have little significance.

In addition, those who do not have a computer at home must now go to the library and ask for help to navigate the system from the long-suffering employees.

Although I appreciate the desperate need to cut council expenses it should be done in a manner that allows for ease of use by all.


Leigh Sinton