Police counter closures - Malvern, Droitwich and Stourport but no change at Worcester

First published in News by

THE counter at Malvern Police Station is set to close after a drop in public demand.

Visitors will now have to rely on an intercom to report crimes, missing persons and traffic accidents, which will be manned by a police call taker 24/7 via telephone.

The town is among a group of 21 public service counters at police stations across West Mercia which will close on September 1.

Malvern's counter had been open Tuesday, Wednesday and Friday (10am to 6pm), 12pm to 8pm on Thursdays and 10am to 4pm on Saturdays, but figures show only 10 people visit the front counter in Malvern per day on average.

Chief Superintendent Amanda Blakeman, who has led the review into public contact and front counter provision, said: “The public access our services in many ways, but we have seen the number of people calling at public counters drop in recent years."

There are a range of methods for public contact including calling 101, the introduction of 24/7 contact points at stations to connect callers to the police, 115 Safer Neighbourhood Teams each with a dedicated email address and Twitter account, monthly community meetings and drop in surgeries.

West Mercia Police say the changes are about introducing a more modern and effective way of operating its public counter services.

At locations where front counters are being replaced, local Safer Neighbourhood Teams will be increasing their visibility and accessibility to offer support, reassurance and advice through increased patrols, drop in surgeries, community meetings and forums, and meetings with police officers or staff by appointment as well as via email and Twitter.

Reduced demand has provided an opportunity to review how West Mercia Police delivers front counter services while they seek to make £30.3 million as part of the Government’s Comprehensive Spending Review.

Public counter services include bail signing, examination of driving documents, receipt of found property and allow foreign nationals to register with the police. Other functions such as reporting crimes or requesting information do not have to be done at a police station and can be done remotely, to a police officer, by phone or in some cases electronically.

Comments (2)

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11:45am Sat 16 Aug 14

localman69 says...

So taking down witness statements? Drive to Worcester. Providing driving documents? Drive to Worcester. No, you want them. You can jolly well come and get them.
So taking down witness statements? Drive to Worcester. Providing driving documents? Drive to Worcester. No, you want them. You can jolly well come and get them. localman69
  • Score: 0

4:19pm Sat 16 Aug 14

Geep says...

From my limited experience of the Malvern station, it won't be a great loss. A couple of years ago, I was walking up the footpath nest door from Albert Road North, & a garden fence was ablaze. Being a socially minded type I called into the station to report it to the officer on duty.
'Where's the fire?' She asked.
I pointed out of the window, where there was a cloud of smoke rising from about a hundred yards away.
Shrugged her shoulders, & said 'Oh, no doubt the Fire Service will be along in a bit' & walked off. On my return to work I mentioned it to a colleague who laughed. A few weeks previously he had been in to report vandalism on the Elgar estate, & the same officer complained that her tea & toast were getting cold while he filled in the forms...
From my limited experience of the Malvern station, it won't be a great loss. A couple of years ago, I was walking up the footpath nest door from Albert Road North, & a garden fence was ablaze. Being a socially minded type I called into the station to report it to the officer on duty. 'Where's the fire?' She asked. I pointed out of the window, where there was a cloud of smoke rising from about a hundred yards away. Shrugged her shoulders, & said 'Oh, no doubt the Fire Service will be along in a bit' & walked off. On my return to work I mentioned it to a colleague who laughed. A few weeks previously he had been in to report vandalism on the Elgar estate, & the same officer complained that her tea & toast were getting cold while he filled in the forms... Geep
  • Score: 0

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